1. Who we are
TeleBoost (“TeleBoost”, “we”, “us”) provides the TeleBoost mobile app (com.teleboost.app) and the
related services at teleboost.top, which let you buy coins and use them to order growth
services for Telegram channels, groups and posts (such as members, views, reactions and boosts).
This policy explains what information we handle when you use them.
2. Information we collect
Information you give us
- Account details — your email address and, if you choose, your name and a password (stored only as a secure hash).
- Sign in with Google — if you use it, Google shares your name and email address with us. We never receive your Google password.
- Orders — the public Telegram channel, group or post links you submit, the service and quantity you choose, and your order history.
- Support requests — the messages you send us through support tickets.
- Referrals — if you join through someone’s invite code, which account invited you.
Information created when you use the app
- Wallet and purchases — your coin balance and a record of coin purchases and refunds.
- Device token — a push notification token from Firebase Cloud Messaging so we can send you notifications.
- Technical data — basic information such as whether you use the app or the website, and standard server logs (for example IP address and time of request) used to keep the service secure.
3. How we use your information
- To create and secure your account and let you sign in.
- To process and deliver the orders you place, and refund coins for anything that couldn’t be delivered.
- To verify coin purchases and keep your wallet balance correct.
- To send you notifications about your orders, purchases and support tickets.
- To answer your support requests.
- To prevent fraud and abuse, and to comply with legal obligations.
We don’t sell your personal information and we don’t use it for third-party advertising.
4. Who we share it with
We share information only with service providers that help us run TeleBoost, and only what each one needs:
- Google — for Sign in with Google, Google Play Billing (coin purchases) and Firebase Cloud Messaging (push notifications). Google’s use of data is covered by the Google Privacy Policy.
- Order fulfilment partners — to deliver an order we send the partner only the Telegram link and the quantity you ordered. We don’t share your name or email with them.
- Hosting and email providers — the servers that store our data and the service we use to send account emails (such as verification codes).
We may also disclose information if required by law, or to protect the rights, safety and security of our users and service.
5. Payments and coins
Coins are bought through Google Play. Your payment is handled entirely by Google — we never see or store your card or bank details. We receive only what’s needed to confirm the purchase (such as the product, an order ID and a purchase token) so that we can add the coins to your wallet.
6. Notifications and email
With your permission, the app sends push notifications about your orders, purchases and support tickets. You can turn them off at any time in your device settings. We email you only for account purposes, such as verification and password-reset codes and replies to your support tickets.
7. How long we keep your information
We keep your information for as long as your account is active. When you delete your account, we delete or anonymise your personal information, except records we must keep for a limited time for accounting, tax, fraud-prevention or legal reasons (for example, records of purchases). Server logs are kept only for a short time.
8. Deleting your account
You can ask us to delete your TeleBoost account and the personal data linked to it at any time:
- Email [email protected] from the email address of your account, with the subject “Delete my TeleBoost account”, or
- In the app, open Profile → Support and send a ticket asking us to delete your account.
We’ll confirm the request and complete the deletion within 30 days. Deleting your account removes your profile, order history, support tickets and device tokens. Any unused coins in your wallet are lost when the account is deleted and can’t be restored.
9. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, object to or restrict how we use it, and receive a copy of it. To use any of these rights, contact us at [email protected]. We may need to confirm your identity before acting on a request.
10. Security
We protect your information with industry-standard measures: all traffic between the app and our servers is encrypted (HTTPS), passwords are stored only as secure hashes, and access to our systems is restricted. No method of storage or transmission is completely secure, but we work to keep your data safe.
11. Children
TeleBoost is not intended for children under 13, and we don’t knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we’ll delete it.
12. Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page, and for significant changes we’ll let you know in the app.
13. Contact us
Questions or requests about this policy or your data? Email us at [email protected].